MN Title

Terms & Privacy

Terms & Conditions

Thank you for using our website and other online applications available through tablet, mobile and web (the “Platforms”). We strive to provide our customers with a great shopping experience. Please read these terms and conditions carefully before using our platforms.

The Platforms are operated by Materials Nation Atelier Supplies Trade, a limited liability company incorporated under and in accordance with the laws of the State of Qatar with Commercial Registration No. 160335 and having its registered address at Doha, Qatar ("we", "our", "us", "MNA"). These terms and conditions ("T&C’s") govern our relationship when you use our Platforms or shop products and styling services through our Platforms.

By accessing, browsing or using our Platforms, you confirm that you accept the T&C’s and that you agree to comply with and to be bound by them and you agree that they form an agreement between you and us. You can also find out more on our Help pages (which also form part of these T&C’s).

These T&C’s affect your legal rights and obligations. If you do not agree to be bound by all of these T&C’s, do not access or use our Platforms.

To contact us about the T&C’s, please email us at

1. Privacy Policy

These T&C’s may refer to our Privacy Policy accessed at

The Privacy Policy is not a part of this contractual agreement between you and us but you should read it to find out more about how information we may collect about you is used and stored.

2. Keeping your account details safe

If you choose, or you are provided with, a user login details comprising of a username, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

3. We have the right to disable any user account, user login details or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these T&C’s or your ongoing use poses a security threat to us or anyone else. Conditions of use

To shop products and styling services from our Platforms, you must:

  1. be at least 18 years of age;
  2. have a form of payment that we accept (e.g. credit card); and
  3. be authorised to use that form of payment.

If you know or suspect that anyone other than you knows your user login details, you must promptly notify us at

4. Using the Platforms

You agree to access and use the Platforms only for lawful purposes. By accessing the Platforms, you agree that you will not:

  1. use the Platforms to impersonate other parties or entities;
  2. post or transmit discriminatory, offensive, libellous, harassing, defamatory, blasphemous, insulting, obscene or otherwise unlawful content;
  3. post or use any material that infringes upon or violates our intellectual property rights or the intellectual property rights of another;
  4. upload, post, email or otherwise transmit any material that you do not have a right to transmit under any law or under a contractual relationship; or
  5. use the Platforms to commit a criminal offence or to encourage others to engage in any conduct which would constitute a criminal offence or give rise to civil liability.

You are responsible for making sure your activities are lawful.

We and our service providers are responsible for any maintenance and support of the platform and you acknowledge that any Provider from whom you download the App or access the platform is not under any obligation to you to carry out any maintenance and/or support for the platform itself. You acknowledge that we are under no obligation to carry out maintenance and/or support of the platform and do so entirely at our discretion.

From time to time we may issue updates to the platform. Some updates may not be available to certain mobile models (Legacy models). You are responsible for any costs and/or fees associated with any such updates/upgrades. You also understand and accept that the platform has not been developed to meet your individual requirements, and that it is therefore your responsibility to ensure that the functionality of the platform meets your requirements.

Access to the platform may be suspended temporarily and without notice if there was any system failure, maintenance or repair, where we reasonably suspect there has been a breach of these Terms, and for reasons beyond our control.

5. Placing orders

When you place an order through any of the Platforms, you should receive an acknowledgement e-mail confirming receipt of your order. This is not an acceptable of your order. We only accept your order once payment has been approved and we have debited the payment card, at which point we will send another email confirming acceptance of the order. This is when the contract is created between us and you based on these T&C’s.

You may be able to cancel your order within a short period of ordering – timings depend on your chosen delivery method and we will set this information out in the order acknowledgement email. You cannot change your order, so if you wish to make any changes to the order you placed, you will need to cancel the order within the permitted cancellation period, or if the order has already been placed, return the original item(s)) once you received them, and place a new order. We invite you to get in touch with our customer care team for this regard.

All orders are subject to availability and confirmation of the order price. If there is an issue with an order, we will get in touch with you to find a suitable replacement or issue you with a refund.

There are rare occasions when we may need to refuse or cancel an order or close or freeze an account (even if we have previously confirmed your order), for example if we notice something unusual on an order or an account If this happens to you and you think we have made a mistake, please get in touch with our Customer Care team and they will assist you with your query.

6. Payments

All payment transactions will be processed through third party providers, such as [QNB e-commerce payment gateway.

We have implemented security policies, rules and technical measures designed to protect your financial data processed through the Platforms, in accordance with applicable laws. Any payments made through the Platforms shall be conducted in a secure manner and are encrypted using SSL (Secure Socket Layer) technology.

The security measures are designed to prevent unauthorised access, improper use or disclosure, unauthorised modification and unlawful destruction or accidental loss of your financial data.

When you purchase a product or any other styling service, you must provide us with complete and accurate payment information. By submitting payment details you promise that you are entitled to purchase our service or item using those payment details. If we do not receive payment authorization or any authorization is subsequently cancelled, we may immediately terminate or suspend the order. In suspicious circumstances we may contact the issuing bank/payment provider and/or law enforcement authorities or other appropriate third parties. If you are entitled to a refund under these terms and conditions, we will credit that refund to the card or other payment method you used to submit payment, unless it has expired in which case, we will contact you.

Payment options are primarily through credit card. We may offer other payment mechanisms from time to time.

7. Prices and descriptions of products and services

We aim to clearly describe the products and styling services offered on our Platforms. We cannot guarantee that the description is free of errors or exhaustive as some elements or details may be hard to describe. If you find that a product description is confusing or unclear, let us know and we will do our best to make the appropriate changes.

Prices shown on the Platforms can be updated regularly, and may vary depending on seasonal sales and promotional offers. The price you will be charged is the price of the product shown on the Platforms at the time of placing the order. Prices shown on the Platforms include VAT (where applicable).

Depending on the value of your order or the delivery option or address you choose, delivery costs may also be charged (see below). Such additional charges will be clearly shown during the checkout process and included in the 'Total Cost' prior to submitting your order.

8. Delivery

Once we prepare, package and ship your order, we will send you an order shipment confirmation email.

Prices shown on the Platforms can be updated regularly, and may vary depending on seasonal sales and promotional offers. The price you will be charged is the price of the product shown on the Platforms at the time of placing the order. Prices shown on the Platforms include VAT (where applicable).

We try our best to meet all delivery times but sometimes there may be unavoidable delays due to large volume of orders, postal/carrier delays, or various other reasons. We will keep you updated as much as we can and you should be able to track your parcel’s progress using the link we provide on the order shipment confirmation email.

Please check out our Delivery and Returns Section on every product details page for more information on the delivery and returns terms and conditions. If you are facing any problems with the delivery of your order or have not received your order, please let us know within 30 days of the delivery estimated date and we will do our best to help you.

9. Returns and refunds

If you wish to return a product you purchased from us, you may lodge a return claim within 10 days of receiving the product through one of our Platforms, by accessing the same account you used to purchase the product or by contacting Customer Care.

We will need 10 days from the day we receive the returned product to process your return request and issue you with a refund. We will issue you with a full refund by way of the original payment method, if applicable. The refund may take up to 30 days to be processed by your bank.

Please check the Delivery and Returns Section of a product before you place your order. Certain items such as, but not limited to, [underwear, swimwear, perfumes,] may not be returnable.

If you have purchased a private styling look from us but you are not satisfied with the final styling look prepared for you by one of our stylists, you may file a request for a replacement styling look within 2 days of receiving the final look.

Items must be in their original condition and original packaging. If an item is returned to us damaged, worn or in an unsuitable condition, we will not accept the returned item and we may have to send it back to you (and ask you to cover the delivery costs).

We do not accept returns after the relevant return period has passed. If you try to make a return after the return period has passed, we may have to send it back to you and ask you to cover the delivery costs.

10. Our loyalty programme and discounts

MN Front Row Programme is our loyalty programme.

When you register an account with us, you automatically sign up for our loyalty programme. We may offer discounts and early access to new season products or ready styling services. In addition to other rewards as we decide from time to time. We may give you Promotional Codes (“Promo Code”) that you can use to reduce the price of specified products or styling services at checkout. The terms of use of the Promo Code will be communicated to you at the time it is issued to you.

When we give you a unique Promo Code, this is meant for use by you only. Please keep it secret and do not let anyone else use it or abuse it (e.g. don’t post it on social media). If we think there is or has been misuse of a Promo Code in any way (e.g. selling it or sharing it with others), we may take action to cancel your Promo Code and/or suspend or even close your account without telling you.

11. Intellectual Property

We are the owner or the licensee of all intellectual property rights in the Platforms, and in the material and content published on the Platforms (the "Materials"). Those works are protected by intellectual property laws and treaties around the world, including copyright rules. All such rights are reserved. All trade marks, service marks and logos (the "Trade Marks") displayed on the Platforms are the exclusive property of MNA and our affiliates. You will not use the Trade Marks in any manner without our prior written consent.

You may print off one copy, and may download extracts, of any page(s) from the Platforms for your personal use and you may draw the attention of others to content posted on the Platforms.

You must not modify the paper or digital copies of the Materials and Trade Marks you have printed off or downloaded in any way.

Our status (and that of any identified contributors) as the authors of content on our Platforms must always be acknowledged.

Other than as set out above and other than when viewing the Platforms on your electronic device you are not granted any licence to use or view the Materials and Trade Marks.

In particular, you must not use any part of the content on the Platforms for commercial purposes without obtaining a licence to do so from us or our licensors. You will not: (i) use, copy, modify, display, delete, distribute, download, store, reproduce, transmit, publish, sell, re-sell, adapt, reverse engineer, or create derivative works of the Materials and Trade Marks; or (ii) use the Materials and Trade Marks on other websites or any media (e.g. social media) without our prior written consent.

If you violate any terms in this section 11 (Intellectual Property), your right to use the Platforms will cease immediately and you must, at our option, return or destroy any copies of the Materials and Trade Marks you have made.

12. Do not rely on information on the Platforms

The content displayed publicly on the Platforms is provided for general information only and does not constitute any form of advice.

We aim to keep the Materials on the Platforms timely and accurate. However, we cannot guarantee that the Materials are correct or up to date. Although we make reasonable efforts to update the information on the Platforms, we make no representations, warranties or guarantees, whether express or implied, that the Materials on the Platforms are accurate, complete or up to date.

13. Cookies

Our Platforms use cookies to distinguish you from other users of our Platforms. This helps us to provide you with a good experience when you browse or use our Platforms and also allows us to improve our Platforms.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive.

Our platform may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of our platform and to provide and improve our services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

We use the following cookies:

  • Strictly necessary cookies: these are cookies that are required for the operation of our Platforms. They include, for example, cookies that enable you to log into secure areas of our Platforms or make use of payment services;
  • Analytical or performance cookies: these allow us to recognise and count the number of visitors and to see how visitors move around our Platforms when they are using them. This helps us to improve the way our Platforms work, for example, by ensuring that users are finding what they are looking for easily;
  • Functionality cookies: these are used to recognise you when you return to use any of our Platforms. This enables us to personalise our content for you (greet you by name) and remember your preferences (for example, your choice of language); and items added to bag or Wishlist.
  • Targeting cookies: these cookies record your visit to our Platforms, the pages you have visited and the links you have followed. We will use this information to make our Platforms and the advertising displayed on them more relevant to your interests. We may also share this information with third parties for this purpose.

For further information about the individual cookies, we use and the purposes for which we use them, please email us at

Please note that third parties may also use cookies, over which we have no control. These named third parties may include, for example, advertising networks and providers of external services like web traffic analysis services. These third-party cookies are likely to be analytical cookies or performance cookies or targeting cookies

Most browsers automatically store cookies by default, but you can choose to refuse or selectively accept to store certain cookies by adjusting the preferences in your browser. However, if your browser refuses to store cookies, some features of the Platforms may not be available to you and some pages on our Platforms may not display properly. You can find information on popular browsers and how to adjust your cookie preferences at the following websites:

Google Chrome:

Microsoft Edge:

Mozilla Firefox:

14. Other linked websites

Where the Platforms contains links to other websites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those websites or resources. When you select a link to an outside website, you are subject to the terms and conditions of the owner/sponsors of that website and you accept all risks of using such website.

15. Our responsibility

In no event will MNA or its employees be liable for any incidental, indirect, special, punitive, exemplary, or consequential damages, arising out of your use of or inability to use the Platforms. We will not be liable for any loss of revenue or anticipated profits, loss of goodwill, loss of business, loss of data, computer failure or malfunction.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud.

16. Disclaimer of warranties and suspension or withdrawal of the Platforms

You expressly understand and agree that your use of our Platforms, or the Material made available through the Platforms, is at your own risk. The content and function of the Platforms are provided to you "as is" without warranties of any kind, either express or implied. MNA will never ask for your payment credentials by phone or email.

The Platforms are made available free of charge.

We do not guarantee that the Platforms, or the Materials on them, will always be available or their use will be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of the Platforms or take down any Materials from the Platforms for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal by posting notice online.

You are also responsible for ensuring that all persons who access the Platforms through your internet connection are aware of these T&C’s and other applicable terms and conditions, and that they comply with them.

17. Indemnity

You agree to defend, indemnify and hold harmless MNA and all of its employees and agents from any and all liabilities and harm incurred in connection with any claim arising from any breach by you of these T&C’s, including reasonable attorney's fees and costs. You agree to cooperate fully in the defence of any such claim. We reserve the right to assume, at our own expense, the exclusive defence and control of any matter otherwise subject to indemnification by you. You agree not to settle any matter without the prior written consent by us.

18. Using your personal information

The way we use your personal information is set out in our Privacy Policy, which you can access here

We will follow our Privacy Policy in relation to personal information collected via the Platforms.

Communications over the internet and other public communications networks rely on infrastructure operated by various parties and we cannot guarantee the security or integrity of communications between you and us over such networks.

19. Viruse Protection

You must not misuse the Platforms by knowingly uploading any content that contains a software virus, a "Trojan Horse" or any other computer code, file or programme that may alter, damage or interrupt the functionality of the Platforms or the hardware or software of any person who accesses the Platforms and you must take reasonable precautions to ensure that any such uploaded content is screened for such things.

You must not attempt to gain unauthorised access to the Platforms, the server on which the Platforms is stored or any server, computer or database connected to our Platforms. You must not attack the Platforms via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you may commit a criminal offence under applicable cybercrimes laws. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Platforms will cease immediately.

You agree that we are not responsible for any electronic virus that you may encounter using the platform, although we deploy reasonable security measures. Routinely scan your PC using any reliable virus protection product to detect and remove any viruses found. We shall not be liable for errors or delays or your inability to access the platform. We are not liable for the cost of upgrading your equipment to stay current with the platform nor are we responsible for any damage to your equipment or the data resident thereon.

20. Changes to these T&C’s

We keep these T&C’s updated regularly and may amend them from time to time. Every time you wish to use the Platforms, please make sure to check these T&C’s before you purchase products or styling services through the Platforms, to ensure you understand the terms that apply at that time as the latest version of these T&C’s will apply.

21 Changes to the Platforms

We may update and change the Platforms from time to time for any reason. We will try to give you reasonable notice of any major changes.

22. Termination of use

We may, in our sole discretion, terminate or suspend your access to and use of the Platforms without notice for any reason, including for violation of these T&C’s or for other conduct which we, in our sole discretion, believe is unlawful or harmful to us or to others. In the event of termination, you will no longer be authorised to access the Platforms, and we will use any means possible to enforce this termination.

23. Additional terms

Some parts of the Platforms may be subject to additional terms and conditions which apply to their use. In such circumstances, such terms and conditions will be made clear before your access to those parts of the Platforms. These T&C’s will continue to apply but the additional terms will take precedence if there is a conflict between them and these T&C’s.

24. Governing law

These T&C’s shall be governed by and construed in accordance with the laws of the State of Qatar. You and we agree that we shall submit to the exclusive jurisdiction of the courts of the State of Qatar in relation to any dispute or claim arising out of or in connection with these T&C’s or their subject matter or formation (including non-contractual disputes or claims).

25. Complaints and how to contact us

If you have any concerns, complaints and questions, or if you wish to contact us for any other reason, please get in contact with us using the following forms of communication:

  • Send us an email at:
  • By post: Doha, Qatar PO Box 35192
  • Call our Customer Care team on

+974 5115 2956 (WhatsApp)

Last updated: 20/12/2021